Application and precedence
These Subscription Terms govern recurring plan billing and delivery. A signed proposal, order, or documented grandfathered agreement controls its express differences. The accepted checkout locks the applicable plan and version for the paid term; then these Subscription Terms apply; then the general Terms and Conditions; then incorporated plan materials.
Billing and renewal
Monthly and annual subscriptions are billed in advance in U.S. dollars and automatically renew for the same period until canceled. Checkout states the amount due now, billing and renewal interval, plan limits, cancellation timing, and refund rule before payment details are submitted. Taxes may be added when required. Annual pricing is one annual commitment and charge even where the site displays a monthly equivalent.
Cancellation, refunds, and holds
You may cancel renewal through Stripe-hosted billing management or by emailing support. Cancellation takes effect at the end of the current paid monthly or annual term. Except for rights required by law, there are no prorated refunds, credits, or rollover. A new client may request a full refund within 14 days of the first charge only when DesignSpark has not started or delivered work. A temporary hold is not automatic, self-service, unlimited, guaranteed, or necessarily payment-free; it is exceptional and valid only when confirmed in writing.
Failed payments
Stripe may retry a failed payment. You receive a seven-day cure period. We may suspend new non-emergency work while an account is past due and may terminate after 14 days unresolved. Accrued charges remain due, subject to applicable law.
Plan versions and changes
We do not reduce benefits or change price during a paid term. Prospective price or benefit changes apply at a future renewal after advance notice. New terms apply to new customers after publication. Existing clients receive at least 30 days’ email notice and transition at their next renewal after that notice. Documented grandfathered terms remain intact unless separately agreed.
Requests and scope
A request is one discrete outcome with one coherent brief. Clarifications and reasonable revisions to that outcome remain the same request; a materially different outcome is a new request. Large work may be divided into sequential written milestones. Third-party costs and services are excluded unless an order says otherwise.
Website Care
Website Care includes 3 accepted existing-site design or content updates per America/New_York calendar month, such as copy, color, style, or replacement of an existing image. A request counts when accepted into the queue, unused updates expire on the first of the next month without rollover, and reasonable same-ticket revisions do not count again. New forms, sections, integrations, structural asset placements, rebuilds, migrations, and work outside the current website require Website Care+ or another appropriate plan. Verified post-baseline outages, security issues, and regressions are accepted without consuming an update.
Website Care+
Website Care+ includes Website Care rules plus one small development addition per 2-calendar-month window, such as a new section, form, asset or media placement, or light integration. Windows begin on the first day of the activation month and continue in consecutive two-month blocks. The development allowance does not roll over.
Active work streams
Clients may queue multiple requests. Starter Plan allows 1 active work stream; Growth Plan allows 1; Scale Plan allows 2. Work proceeds in queue order unless we agree to reprioritize. A request blocked for two business days awaiting client material or feedback may move to awaiting client and release its active slot. A resumed request returns to the next available position and does not interrupt active work.
Timing and completion
Quote and initial-response statements are service targets, not guaranteed service-level agreements. Accepted work receives a request-specific estimate. Client delay, scope change, force majeure, and third-party outage may adjust estimates. A hard deadline binds only when we expressly accept it in writing. Completion means the agreed outcome or milestone has been delivered, subject to an explicit review or revision step in the ticket.