Application and precedence
These Subscription Terms govern recurring plan billing and delivery. A signed proposal, order, or documented grandfathered agreement controls its express differences. The accepted checkout locks the applicable plan and version for the paid term; then these Subscription Terms apply; then the general Terms and Conditions; then incorporated plan materials.
Billing and renewal
Monthly and annual subscriptions are billed in advance in U.S. dollars and automatically renew for the same period until canceled. Checkout states the amount due now, billing and renewal interval, plan limits, cancellation timing, and refund rule before payment details are submitted. Taxes may be added when required. Annual pricing is one annual commitment and charge even where the site displays a monthly equivalent.
Cancellation, refunds, and holds
You may cancel renewal through Stripe-hosted billing management or by emailing support. Cancellation takes effect at the end of the current paid monthly or annual term. Except for rights required by law, there are no prorated refunds, credits, or rollover. A new client may request a full refund within 14 days of the first charge only when DesignSpark has not started or delivered work. A temporary hold is not automatic, self-service, unlimited, guaranteed, or necessarily payment-free; it is exceptional and valid only when confirmed in writing.
Failed payments
Stripe may retry a failed payment. You receive a seven-day cure period. We may suspend new non-emergency work while an account is past due and may terminate after 14 days unresolved. Accrued charges remain due, subject to applicable law.
Plan versions and changes
We do not reduce benefits or change price during a paid term. Prospective price or benefit changes apply at a future renewal after advance notice. New terms apply to new customers after publication. Existing clients receive at least 30 days’ email notice and transition at their next renewal after that notice. Documented grandfathered terms remain intact unless separately agreed.
Requests and scope
A request is one discrete outcome with one coherent brief. Clarifications and reasonable revisions to that outcome remain the same request; a materially different outcome is a new request. Large work may be divided into sequential written milestones. Third-party costs and services are excluded unless an order says otherwise.
Website Care
Website Care includes up to 4 update units per America/New_York calendar month. Existing-site content or design work uses one unit; a simple new section, form, asset or media placement, or light integration uses two units after scope confirmation. Unused units expire on the first of the next month without rollover. Platform-appropriate site-health monitoring, technical SEO hygiene, and accepted post-baseline outage, security, and regression response are included; accepted emergency response does not consume units. New pages, complex integrations, rebuilds, migrations, off-site design or marketing, content production, and link outreach are separately quoted.
Search + AI Visibility
Search + AI Visibility is a sales-qualified $249/month add-on that requires Website Care. It includes standard monitoring-tool usage, monthly human analysis with prioritized actions, and one mutually scoped, prioritized search-focused implementation in each monthly add-on term outside Website Care units. Content production, new landing pages, link outreach or digital PR, and ranking, traffic, citation, or AI-answer guarantees are excluded.
Legacy Website Care+
Website Care+ is closed to new subscriptions. Existing customers retain the original 3 monthly existing-site updates and one small development addition per 2-calendar-month window; its original Stripe prices and entitlement behavior remain unchanged.
Active work streams
Clients may queue multiple requests. Starter Plan allows 1 active work stream; Growth Plan allows 1; Scale Plan allows 2. Work proceeds in queue order unless we agree to reprioritize. A request blocked for two business days awaiting client material or feedback may move to awaiting client and release its active slot. A resumed request returns to the next available position and does not interrupt active work.
Timing and completion
Quote and initial-response statements are service targets, not guaranteed service-level agreements. Accepted work receives a request-specific estimate. Client delay, scope change, force majeure, and third-party outage may adjust estimates. A hard deadline binds only when we expressly accept it in writing. Completion means the agreed outcome or milestone has been delivered, subject to an explicit review or revision step in the ticket.